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Good Customer Service
Definitions

Phil Crosby, author of "Quality Is Free", defined quality:
Conformance with customer requirements.

David Maister, author of "True Professionalism", defines the task of a professional:
The task of a professional is to both give the client an education in available options, and make a pertinent recommendation. It is not the task of a professional to choose. (ie. to help clients decide for themselves instead of telling them what to do)





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Internet, Marketing & Business Resources

Note: This website is created with the aim of providing a place for Marketing personnels, executives, students, entrepreneurs, CEOs, COOs, COEs, and business owners to communicate, share and learn from each other, marketing techniques and strategies, business ideas and opportunities. Instead of the traditional "negative competitive mindset", we can all benefit more from a new WINWIN paradigm we call "positive collaboration mindset". Instead of competing with each other blindly, and wasting much precious resources, we can instead work together to produce better products and services that satisfy the increasing expectations and needs of our customers. In the new millenium, only companies that come together to work together will eventually survive and make profits.

Apart from business ideas and strategies, this website will under permissible circumstances, offer reports and articles that help enhance our life. It is often said that we can change our life for the better while at the same time build a better world, if we put to practice our new mindset and make an effort to help others as well, while we are working towards our dreams.

Through positive discussions and exchange of ideas, we can all inspire each other to great heights. The most important thing is that, we believe that we can all help each other in life and to achieve our dreams. Yes, we can all make this world a better place :)

If you happen to come across any broken link on this website, please inform us. Thank you and please come again.






Guest Writers

Kaufman
Mr. Ron Kaufman
Speaker/Author
Customer Service Expert
Singapore
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Wise Words

"I don't need to know what you are selling, but if it helps people do things faster, cheaper and better, then your product WILL SELL!!!"
- Gerry Robert (Marketing Guru, Bestselling Author)

This is a brilliant way to illustrate what Marketing is all about: Satisfying people's needs profitably.



"You can have the best business in the whole world ... if your marketing does not work ... your business will not work!!!"
- H.B.Koo (IM Strategist)



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