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10 Worst Website Mistakes
by Gerry Robert
- Letting techies or graphic artist dictate your website.
First, of all, let me create more enemies. NEVER LET A TECHIE OR A GRAPHIC
ARTIST RUN YOUR SITE. What does a HTML programmer know about marketing?
You should know that websites are losing money, left, right and center.
Part of the reason is because the person responsible for sales is abdicating
their responsibility for website success by turning everything over to the
IT person or a graphic artist. Rule #1: The most senior person responsible
for sales should dictate the website strategy. Pretty sites are nice but the
focus of your website should be "MAKE MONEY."
- Huge graphics
There are hundreds of website errors but this one probably takes the cake.
Now, graphic artists will hate me for this but a huge graphic might win an
award for graphic design but we want SALES, not awards! Remember, people
surf the net at a 100 miles per hour. If they have to wait while some huge
picture or graphic downloads.... poof, their gone. You just lost a contact.
For an example of good graphics see "www.intel.com".
- Bad backgrounds
Now, I can't beleive that people would be so careless but so many website
are hard to read because they superimpose text above a background that
makes it almost impossible to read. Now I know this is basic but it's
happening far too often.
- Not using the word FREE
If you read my columns at all, you'll know that I'm a nut for using the
word FREE. People love FREE stuff, especially the Internet crowd. My site
(http://www.salesmall.com) has an
over-abundance of the word. The reason you want to use it so much, is to
capture the name. If you give a FREE report, booklet, audio tape, evaluation
or anything, people will give you their email address. Building your database
is one of the most important strategies in any business. Using the word FREE
will keep them at your site longer and increase the word of mouth advertising.
- Not giving reasons to come back
The trick with Internet marketing is getting people to return to your site
often. Giving them reasons to revisit your site will increase the likelyhood
that they will purchase, or read more about you, or drop you their name and email
address. One of the best features having a website is its ability to make
people who are predisposed to buy what you sell identify themselves. If you
update your site often they will come back. Successful sites need to be more
than glorified brochures.
- Sameness
I can't believe how lazy or unimaginative people are when it comes to
Internet marketing. They have access to millions of other examples, still
they choose to design sites that look exactly like all the other sites.
This relates to point #1 and giving all the responsibility to others to
create and manage your site. Go to http://www.sausage.com and download
Hot Dog, a HTML editor. It's so easy, you'll wonder why everyone is spooked
about designing web pages. If you can type, you create interesting websites.
- Lack of content
Someone has said that the 3 laws of website success are: Content, Content,
Content. If you bore people, they won't stick around. You will do better
if your site is "informational" rather than "commercial." Sure, you can
sell stuff, but give them lots of neat and wild information. One reason
this is so important is because sites with anything wild or unusual will
almost certainly get FREE publicity. To see what I mean, have a look at one
of the coolest sites, in my view anyway. It's from a Taxi Driver in America.
See http://www.ultimatetaxi.com.
- Not capturing names
Here's where I really differ from the common Internet pack. If you don't
capture names, you are wasting your time. Every single page of your website
should attempt to capture the person's name. You do that by inviting them to
receive your FREE eZine, by asking them to sign your guestbook, but give them
some incentive to do it. Invite them to join something, perhaps a club,
association, something, anything...just get their name. My site uses FREE
Draws, FREE Special Reports, FREE evaluations.
- The "If we build it, they will come." myth
Too many people think that just because there is over 50 million people
online that once you get your website up that you will have a million
visitors a month. Ha!!! They will not come unless you promote your
website. Of course, all the search engines are important but you need to do
a lot more. It's a start at least. Here's one place you can register your
website with several seach engines at once: http://www.i-studio.com/entity/.
- Not working to promote it.
Basically, the more promotion your site receives, the more profit you'll
see from it. Essentially, you do Inside Promotion (within the Internet)
and Outside Promotion (outside). Inside promotion involves spending time
telling others about your website online. This involves finding sites that
will give you FREE publicity.
The person responsible for sales must devote time to research, learn,
promote and work the marketing of the website if you want success.
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